As P&I Club Correspondents, we do our utmost to reduce the exposure of our clients and their Members to any cargo claims, either by advising and arranging the most efficient protective measures available (draft surveys, loading surveys/tallies, discharge surveys/tallies and preliminary hatch opening reports) or by appointing competent and cost-effective surveyors to identify the causes and extent of any damage and/or attend court survey meetings. Throughout the surveyor's intervention, we keep our clients fully informed of all developments, forwarding and checking all tally and survey reports, and providing our advice as required. Our experienced claim handlers supervise the activities of the surveyors they appoint, ensuring that they receive clear and appropriate instructions, and that these instructions are followed, and also that reporting is both timely and consistent.

Service Description:

1. Incident Management

Incident Investigation

● Ascertain facts and circumstances of the incident, instructing and supervising competent surveyors as needed
● Assist Master in dealing with local Authorities
● Take statements from crew and other relevant witnesses 
● Collect relevant documentation

Damage

●Ascertain nature and extent of the damage, instructing and monitoring competent surveyors as needed
● Recommend steps to mitigate loss 
● Assist in salvage sale

Vessel Arrest or threat thereof

● Recommend steps to avoid an arrest  
● Ascertain circumstances of the arrest or threat thereof 
● Negotiate nature and amount of security 
● Issue LOUs on P&I underwriters' behalf and authority  
● Assist in setting up other types of security  
●Assist in satisfying other demands from claimants (documentation, statements, inspections, etc.) 
● Instruct, monitor and assist competent lawyers as needed

2. Claims Management:

Out of Court

● Act as Focal Point for claims submission  
● Claim inventorying, indexing and reporting  
● Claim analysis  
● Propose strategy to handle claim  
● Reject claims or negotiate settlement  
● Arrange settlement & obtain relevant releases

In Court

● Ascertain circumstances of the legal action  
● Attempt to stay proceedings and continue handling amicably  
● Instruct and monitor competent lawyers as necessary  
● Assist appointed lawyers with facts and technical advice  
● Monitoring legal proceedings  
● Assist with settlement payments

3. Recovery Actions: 

● Identify possible liable third parties  
● Recommend steps to protect recovery actions 
● Assist in conducting recovery actions in Iraq